Shipping policy

Shipping Policy

Production times

Stop & Frame products are assembled and checked by hand before dispatch. Standard products are normally ready to ship within 2-5 days of receiving your order.

The 400 mm winder is made to order and has an estimated production time of 4–5 weeks. We will contact you after purchase to confirm the expected dispatch date.

If an unexpected delay affects your order, we will contact you as soon as possible.

Shipping rates and delivery

Available delivery services and shipping costs are calculated at checkout based on the destination and the products ordered. Estimated delivery times begin after the order has been dispatched and do not include production time.

Where tracking is available, you will receive the tracking details by email after dispatch.

International orders

International customers are responsible for any import duties, taxes, customs charges or handling fees applied by the destination country. These charges are not included in the product or shipping price.

Customs processing may cause delays outside our control.

Incorrect addresses

Please check your delivery address carefully before placing an order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.

Customers may be responsible for additional shipping costs if an order is returned because an incorrect or incomplete address was provided.

Damage or delivery problems

Please inspect your order when it arrives. If it is damaged in transit, incomplete or has not arrived within the expected timeframe, contact us with your order number and photographs of the packaging and product where applicable. We will investigate the issue and help arrange an appropriate solution.